Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour resolution guarantee with all of our Linux web hosting packages packages, which means that each support question you email will undoubtedly be reacted to within an hour max. Our support company members have been trained to immediately sort out any case and to present you with well–timed guidance on any problem that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time needed. Our team of technicians is going to be online for you 24x7x365 to react to all your questions and to remedy any trouble that you might have. You are able to open a customer assistance ticket from the Astaan Host Site Control Panel or send us an e–mail any time. Also, on working days, you’re able to ring us or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you wish assistance while performing tasks within the Control Panel, it is possible to always click on the Help key and locate your question in the set of content articles that will pop up. We have also turned the majority of the articles and reviews into video lessons. The listing of educational videos will show up if you click on the Videos button located in the top right angle.