Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our tech help team is online day and night to reply to each of your support demands. Every ticket you submit to us shall be responded to within up to 60 minutes. If your situation calls for the assistance of an administrator, we are going to address the ticket to the technician on duty and will notify you that the problem is being resolved.

  • Top quality support service

  • Expert Client Assist Service

  • We offer round the clock client help by using a turbo–fast ticketing application incorporated into your Control Panel. You may email us whenever you want about any of the packages that come pre–installed on your virtual server, including the selected Linux OS, the server admin panel and our in–house produced Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Site Control Panel that is included with no charge with your VPS gives an internal articles base. You will see an array of exhaustive how to tutorials and a number of step–by–step video training materials that display all the fundamental site control jobs. You can use them by simply clicking the Help or Video buttons in the top right side of each Control Panel section.