You'll find plenty of web hosting suppliers on the market, but most of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you'll have through this particular method of communication varies depending on the provider - a few of them provide experienced phone support, while others offer general and customer support only because some issues are more time-consuming and it's a lot less difficult to be resolved through a trouble ticket, particularly if the situation needs to be escalated. However, it's good to know that you can always contact your hosting provider since there're tons of small issues that can be resolved effortlessly and timely through a telephone call, not mentioning that you will be able to get more info regarding the services even before you become a client.
Phone Support in Web Hosting
In case you decide to get one of our Linux web hosting packages, you will be able to get hold of our support crew over the phone for 14 hrs per day. We will assist you in choosing the proper plan for your sites because we think that it's better to discuss such matters with a live person. In case you already own an account, we're able to assist you with all sales/billing questions and / or general matters, even with some technical situations which don't involve a long time or escalation to an administrator because it'll be better to open a ticket for time-consuming issues and have all the correspondence in one place. We now have telephone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours every day. If you wonder which package will be appropriate for your websites, you want to learn more about the package's specifications or you're looking for any other type of info about our services, you're able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you currently own an account, you're able to contact us about sales and general matters, although we are often able to assist with a multitude of technical issues as well. For entirely technical troubles you'll need to use our integrated ticketing system where the conversation between you and our tech support team will be in one place, which is the best option when your issue needs extra time to be taken care of or it has to be escalated to our sysadmins.