If you ever experience a problem with your website and are unable to resolve it on your own, ask the web hosting provider’s customer service staff to help you bring the website back online. A timely resolution would be the best scenario, but many companies respond within 24 hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be swiftly sorted out, your website may not function satisfactorily or it may not be available whatsoever for a prolonged period of time, so you may lose prospective customers as it’s extremely unlikely that anyone would be dying to revisit a site that is faulty. Having said that, you ought to make certain not only that you can reach your hosting provider, but also that they can respond and assist you in a timely fashion. If a software application update does not go smoothly or if you delete something by mistake, for example, the site should be fixed speedily in order to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to receive a reply to a client support ticket or an e-mail. Regardless of when you contact us, we’ll assist you within only 1 hour with any technical or sales questions you may have. The fact is, our actual reaction time scarcely ever exceeds twenty to thirty minutes. Since we’re at your service night and day, you’ll always receive support in a well-timed manner and we are aware of precisely how crucial that is in the digital world. Soon after you contact us, we’ll respond to your inquiries. If you chance upon any technical problem, we will take care of it instead of you, or we’ll supply you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize just how vital it is to receive swift support, we guarantee that you will never need to wait around for more than 60 minutes to get a response to any trouble ticket that you post through your semi-dedicated server Control Panel. In reality, you will seldom have to wait around for more than 20 to 30 minutes and this applies to any issue regardless of its nature – general, billing or technical. Moreover, our customer and tech support staff will be at your disposal 7 days a week, so even in case you submit a ticket during public holidays, you’ll always get an instant response, which will contain the answer to an inquiry, the solution to a complication or the info needed to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever have to waste a day hanging around awaiting a response like you would with other hosting providers.