In case you’ve purchased a hosting plan and you’ve got certain enquiries in regards to a given feature/function, or in case you have chanced upon a certain predicament and you require support, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, as the very best way to fix an issue most often is to open a ticket. This kind of communication renders the replies exchanged by both sides simple to follow and enables the technical support staff members to escalate the situation in the event that, for example, a server admin must get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have no less than two separate accounts to touch base with the client service team and to actually administer the hosting space. Non-stop switching between different accounts can sometimes be a nuisance, not to mention the fact that it takes lots of time for most web hosting companies to answer the tickets themselves.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing through your website files or changing various account settings. The ticketing system is being closely monitored 24x7x365 by our tech support team representatives and the response time is no more than one hour, but it seldom takes more than 20 minutes to receive support. In contrast with some other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request information with regards to any billing or technical problem. Furthermore, you can read a number of articles, which will help you fix the most commonly encountered predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was created with one idea in mind – that you should be able to manage everything related to your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or encounter a predicament, you can contact our customer care team right away without having to use another admin dashboard. You can browse your web files or check a variety of settings in your account whilst posting a new ticket or reading the answer to an older one. In case you’ve got numerous tickets and you want to find a given one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in less than sixty minutes regardless of the essence of your query or problem.