The customer support that you will receive from your web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical problem with an existing account. Prompt and clear information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine web hosting supplier not from a reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them immediately, it's likely that you will wait for a day or two in order to receive a response to any kind of question, therefore your websites may stay offline for quite some time. In comparison, a supplier which offers numerous ways of communication and has a support staff available at any time can assist you right away and help you minimize or fully avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
All our Linux web hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services well before you make an order or you are an existing customer and you have any kind of question or some issue, you will be able to contact us any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex matters or any matters which require longer time to investigate and fix. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, thus regardless of what your trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages that we supply include 24/7 customer and tech support, so regardless of what problem you experience, you can get in touch with us and we'll assist you straight away. Our guaranteed response time for every e-mail message or support ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; usually the reply time hardly ever is more than 20 min. We also have phone support with multiple local numbers globally and a live chat, which means that you can get in touch with us and receive additional information about our services even if you do not have an account yet. We can help you with nearly any question or an issue you may have - payment methods, plan specs, e-mail setup, website hosting account settings, etc. If you use our services, you will not ever have a situation where you need to wait for a day or two to get an issue resolved like you'll need to do with various other suppliers.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or fordifferent problems and / or questions regarding the pre-installed software your server comes with. If you haven't obtained a virtual private server plan yet, you are able to find out more details about our services by giving us a call or through the live chat service. For more tech issues, you will be able to send an e-mail or open a ticket via your billing Control Panel and you will receive assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The typical response time usually does not extend past 30 mins. In case you'd like to have assistance with third-party software, you'll be able to use the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server from our company, you'll be able to get in touch with us anytime using different channels and the max time that you will need to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you'd like to know more about our services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you need assistance with third-party software that you are unable to deploy or operate efficiently, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.