Even though the web hosting service provided by the different companies is de facto the same, each provider has got their own platform with its own tweaks and ways to execute certain procedures. In such a case, an information-stuffed knowledge base would be exceptionally useful both for people with little to no experience and for technically competent individuals who will sooner or later learn how certain tasks are completed, but will waste valuable time meanwhile. The objective of such a knowledge base is to help make the hosting service quick and easy to use, sparing users lots of time and efforts. The outcome is more contented clients, since they can effortlessly find the information they desire, and substantially less work for the client support engineers, because typically most of the inquiries and difficulties that clients have are already outlined in the knowledge base. In case the articles are professionally written and encompass more things, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Web Hosting
If you’ve ordered your first web hosting plan from our company or have transferred your website over to us, you will become used to our platform and our custom-created Hepsia hosting Control Panel in no time as we have compiled an in-depth online knowledge base where you can find all the information that you’ll ever need – both general info with regards to the service as a whole and more concrete info about the separate features that you can make use of and the issues that you might face. The articles themselves are available in 2 locations. The full article list is accessible via the Help section of the Control Panel. You can find relevant articles about the different functions in each Control Panel section too. You can acquaint yourself with how to do virtually everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles offer step-by-step guidelines, so you’ll never become puzzled on account of an ambiguous text. Surely, in case you face a more specific problem and you can’t find anything about it in our knowledge base, you can touch base with our support staff 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve compiled a detailed knowledge base for all our current and potential clients, so if you order a semi-dedicated server package through us, you’ll be able to find any info that you are searching for at any moment. We have tons of informative articles, which will help you better understand what is going on in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just 2 instances. Our elaborate manuals will help you accomplish anything you need – extract the contents of an archive, import a MySQL database, redirect a domain name, and so on. Furthermore, we also have troubleshooting guidelines, which will enable you to discover what spurs a given problem and the viable solutions for it. In case you cannot send e-mails or your domain name returns a 500 Internal Server Error message, for example, you can browse our knowledge base and correct the problem instantly. You can access the articles through each section of the Control Panel, as well as through the all-inclusive Help section.